This is the sequel to the last post. Lots of comments & opinions on whay should be done, and what not, but nothing near to what I(rather we) did.
First of all, to remove any misconceptions, let me describe my physique. I am 6 ft, around 85kgs, and referred to as Goliath by my friends(they use more exotic names than that, but i'll leave it here :) ).
Now, me and 3 friends(lets say A,B,C & me) go to this hotel. We order teh rice, find the roach after consuming it, and get it on the bill. So C gets outraged and calls for the manager. Who comes in the managers' place to meet us is the head waiter. the guy is really apologetic(again) and takes the bill, telling us that he'll see what he can do.
After ten minutes of waiting, we get the change back(we had given him the money), and to our surprise, there was no change.
As we get up, the manager approaches us.
Manager: "So how was the food?"
A: " It wasn't good"
Manager:"Why?"
A:"There was a cockroach in the rice"
Manager: "So everything got spoiled,huh.."
And we were shocked!!!! The guy had the audacity to say this. Not to be outdone, I add....actually its not fair on your part(the manager is staring at me now). Your waiter took the rice away...we couldn't even eat the roach, and we even paid for it.
The rest, as they say, is history...i said this loud enough for the entire hotel to hear it, so most of the faces were shockes, the ladies started poking around in their food, searching if they'd get one....and we were laughing like anything.
Oh..and the look on the manager's face was worth it. We just left after that...not even asking for the money.
The cockroach was compensated by the look on the manager's face.....
So thats about it....
What do you guys say now...was this the right thing to do??
ciao.
Friday, May 20, 2005
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5 comments:
off topic..left a reply to ur comment on my blog
I liked the sarastic humour....
Mistakes can be forgiven but
ppl who dont stand for mistakes, who dont understand the seriousness of the mistake -
Phantom leaves his trade mark on their chin !
Hahahaha! Well done!!
That would have ensured the rest of the folks in the restaurant would have thought twice before wanting to continue.
But the manager, for his response should have not been spared. The mistake is pardonable, but the manager's reaction to it is just not acceptable. Maybe you should have brought it to the Management;s attention...
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